Crisis management product safety and product extortion

Prevention

In order to be prepared for all eventualities in case of product contamination – either intentional, production or due to failures in the raw material – we support you already in crisis prevention. A slim and sophisticated didactic documentation of crisis management and a well-trained crisis management team avert sustainably any commercial or reputational damage in most cases.

 

Reaction

In recent years the number of product recalls has reached a worrying high level, due to a stricter legal position and the high quality conscious of producers and consumers. There is a stagnation of the numbers of serious product extortion at a high level. Since a rapid response in case of a crisis is ultimate for further steps we are on stand by for our customers 24/7/365. Depending on the case we advice either by phone or onsite and coach your crisis team. Special tasks including the coordination with authorities and other crisis teams as well as media monitoring and provision of a consumer hotline can be taken over by our consultants who will support you with all our in-house capabilities.